A few years ago, I walked out of a coaching session feeling oddly satisfied. The leader had been heard. The frustration had been named. The emotions had been handled with care. It was the kind of conversation most managers avoid entirely, so […]
In many organizations, feedback is either feared or fumbled. It’s often rushed, reactive, or reserved for crisis moments. But feedback done right isn’t about critique—it’s about capability. That’s why I created the Feedback Conversation Framework: a structured, practical system that turns every […]
I sat in on a coaching session last year that made me flinch. A well-intentioned manager was coaching a 24-year-old analyst using the exact same approach I watched him use with a 50-year-old director the week before. Same questions. Same feedback style. […]
