Performance Management - Dr. Behar-Courtois

When the Team Is Performing but the Leader Is the Problem

Nobody calls me when the leader is the problem. They call me when the team is underperforming, when attrition is high, when collaboration has broken down, when results are below expectation. The assumption, almost always, is that something is wrong with the […]

Blog Retention

The Retention Strategy Nobody Wants to Talk About: Letting People Go Well

Here’s something that took me a long time to say out loud in a boardroom without people looking at me like I’d lost the plot. Sometimes the most powerful thing you can do for retention is help someone leave. Not push them […]

Blog CoIQChange Culture

Why “Cascading Communication” Is Usually Just a Game of Telephone

Three weeks after one of the best leadership presentations I’ve ever sat through, I was running listening sessions with frontline teams in four regions of the same company. I kept waiting to recognize the message. I never did. The senior leadership of […]