Culture - Dr. Behar-Courtois

Why “Cascading Communication” Is Usually Just a Game of Telephone

Three weeks after one of the best leadership presentations I’ve ever sat through, I was running listening sessions with frontline teams in four regions of the same company. I kept waiting to recognize the message. I never did. The senior leadership of […]

Blog Coaching Culture Development

The Quiet Power of “Standards” in a World Obsessed With “Values”

Most organizations love values. Values are clean. They look good on walls. They feel aspirational. Standards are less popular. Standards are specific. They feel enforceable. They force someone to disappoint someone else. Yet when I walk into organizations struggling with performance, the […]

Blog Coaching Culture

Coaching Becomes Real the Moment You Stop Trying to Be Liked

There’s a stage many leaders go through when they start coaching. They become more available. They ask more questions. They listen. They soften. And for a while, that alone improves relationships. People feel seen. The leader feels proud of their “new style.” […]