Maximize Organizational Performance

Why “Cascading Communication” Is Usually Just a Game of Telephone

Three weeks after one of the best leadership presentations I’ve ever sat through, I was running listening sessions with frontline teams in four regions of the same company. I kept waiting to recognize the message. I never did. The senior leadership of […]

Blog Coaching Tranformation

The Problem With “Transformation” Is That Nobody Told the Middle Managers

Every transformation I’ve ever seen announced started the same way. A compelling vision. A leadership offsite. Slides with the new strategic direction laid out in clean, confident language. An all-hands meeting where the CEO speaks passionately about where the company is going. […]

CoIQChange

CoIQChange: Competency Intelligence for Organizational Change

I started using the term CoIQChange because I kept seeing the same failure pattern in organizations that were otherwise smart, well-funded, and full of capable people. They would invest heavily in change. New strategy decks. New systems. New org charts. New language. Then execution […]