Performance Management - Dr. Behar-Courtois

CoIQChange: Competency Intelligence for Organizational Change

I started using the term CoIQChange because I kept seeing the same failure pattern in organizations that were otherwise smart, well-funded, and full of capable people. They would invest heavily in change. New strategy decks. New systems. New org charts. New language. Then execution […]

The Quiet Power of “Standards” in a World Obsessed With “Values”

Most organizations love values. Values are clean. They look good on walls. They feel aspirational. Standards are less popular. Standards are specific. They feel enforceable. They force someone to disappoint someone else. Yet when I walk into organizations struggling with performance, the […]

Coaching Blog Culture Development

The Most Expensive Sentence in Leadership Is “I Thought You Knew”

“I thought you knew.” It’s the sentence leaders say when accountability breaks down. It’s also the sentence employees say when trust breaks down. Everyone thinks the other side received the memo. Nobody can prove it. And everyone feels slightly betrayed. I’ve heard […]